Frequently Asked Questions

Our current published fares are on the Prices page. Prices are fixed and agreed in advance, with no surge or dynamic pricing. Any applicable airport or port charges are explained when your booking is confirmed.

You can use our online booking form, contact us by WhatsApp, or email eztaxis1@gmail.com.

Submitting a request does not automatically guarantee availability. Your journey is confirmed once we have checked the details and accepted the booking.

Same-day bookings may sometimes be possible, but they are not guaranteed. Advance booking is strongly recommended, particularly for airport and cruise journeys.

Unless otherwise agreed, outbound journeys may be paid by cash, bank transfer or card. Return journeys are normally payable at the outbound pickup. Inbound airport-pickup journeys must be paid at least 24 hours before travel.

Full details are in our Booking Terms & Conditions.

Yes. Receipts can be provided for your journey. If you need one for business or expenses, tell us when booking or ask your driver.

Please tell us as soon as possible if you need to cancel or amend a booking. Late cancellations may be subject to charges, and significant changes may require availability to be checked again.

For airport pickups, we monitor flight arrival information to help plan the pickup. The first hour of flight delay is included at no additional charge.

If a delay exceeds one hour and affects another confirmed booking, additional waiting time may be charged at £20 per hour, or part thereof. Outbound airport journeys take priority when a significant inbound delay creates a conflict.

Yes. For airport-pickup journeys we use publicly available flight-tracking information to help plan driver arrival times. Customers should still tell us about major changes or cancellations where possible.

Pre-booked airport and seaport transfers can be scheduled 24 hours a day. Availability must be checked and confirmed in advance.

Contact us as soon as possible. If you need a different pickup time, we will check whether the new time can be accommodated. Availability cannot be guaranteed when plans change at short notice.

Your pickup instructions and meeting point are confirmed as part of the booking. Follow the instructions supplied for your airport and terminal, and keep your phone reachable after landing where possible.

For official terminal and airport information, use the London Gatwick or Heathrow Airport websites.

EZ Taxis Bexhill Airport & Seaport Transfers provides pre-booked, fixed-price airport transfers from Bexhill to Gatwick Airport. Journeys are arranged in advance and confirmed once availability has been checked.

See our dedicated Bexhill to Gatwick Airport Transfers page.

Yes. EZ Taxis Bexhill Airport & Seaport Transfers provides pre-booked airport pickup journeys from Gatwick back to Bexhill, subject to availability and the agreed flight-pickup arrangements.

Yes. EZ Taxis Bexhill Airport & Seaport Transfers provides pre-booked airport transfers for customers in Hastings as well as Bexhill, St Leonards and Ore. Availability and the fixed fare are confirmed before travel.

Yes. EZ Taxis Bexhill Airport & Seaport Transfers provides pre-booked Heathrow Airport transfers from these East Sussex pickup areas. See our Heathrow Airport Transfers page for more information.

We provide pre-booked transfers to major airports including Gatwick, Heathrow, Stansted and Luton. Other airport journeys may also be available on request, subject to availability.

No. EZ Taxis Bexhill Airport & Seaport Transfers specialises in pre-booked airport transfers, seaport and cruise-terminal transfers, and pre-booked long-distance journeys. We do not operate as a general short-distance local taxi service.

EZ Taxis Bexhill Airport & Seaport Transfers provides pre-booked door-to-port transfers from Bexhill to Southampton cruise terminals, with the journey and fare agreed before travel.

See our Southampton Docks information.

Yes. Pre-booked Southampton cruise and seaport transfers are available from Hastings, St Leonards and Ore as well as Bexhill, subject to availability.

Yes. EZ Taxis Bexhill Airport & Seaport Transfers provides pre-booked journeys to Portsmouth Docks and ferry terminals. See the Portsmouth Docks page for details.

Advance booking is strongly recommended because availability is limited and airport and cruise journeys are scheduled around other confirmed bookings. Same-day requests may sometimes be possible but are not guaranteed.

Our airport-transfer vehicle can carry up to four passengers with luggage. Passenger numbers and luggage must be declared accurately when booking so vehicle suitability can be confirmed before the journey is accepted.

Up to four 25kg cases can be carried, subject to passenger numbers, suitcase dimensions and the overall space required. Please tell us the number and type of cases when booking rather than relying on weight alone.

If you have unusually large cases or additional bags, tell us before the booking is confirmed so we can check suitability.

Please tell us exactly what you need to bring when requesting the booking. We will check whether it can be carried safely with the number of passengers and luggage before accepting the journey.

Yes. You are welcome to bring your own child seat. Please include it in the booking details so the space required is known in advance.

Yes. If you prefer a particular route, tell the driver. Traffic conditions, accidents, roadworks or closures may sometimes make a different route more suitable.

Additional stops should be agreed in advance because they change the journey that was originally priced and scheduled. A revised fare may apply.

Phone charging may be available in the vehicle. If charging during the journey is important, mention it when booking so the current vehicle facilities can be confirmed.

Light snacks and drinks may be allowed, but customers are expected to keep the vehicle clean and take all litter with them.